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Terms and Conditions

1. Introduction Welcome to Fleur Bar! These Terms and Conditions outline the rules and regulations for the use of our services and website. By accessing this website or using our services, you agree to comply with these Terms. Please read them carefully before placing any orders or engaging with our services.


2. Services Fleur Bar offers custom flower bars. All flowers are sourced fresh, but availability may vary based on seasonality and supplier conditions. We reserve the right to make necessary substitutions while maintaining the quality and aesthetic of the original order.


3. Ordering and Payment

  • All orders must be placed through email or phone.
  • A 50% deposit is required at the time of order placement, with the remaining balance due on the day of the event.
  • We accept major credit cards, PayPal, Cash, or Check.
  • Pricing is subject to change without prior notice, but once an order is confirmed, pricing for that order will remain fixed.


4. Cancellation and Refunds

  • Orders can be canceled up to 14 days before the delivery or event date for a full refund.
  • Cancellations made less than 72 hours before the event will not be eligible for a refund, as fresh flowers are perishable goods.
  • For custom orders, we do not offer refunds once the floral design process has begun.


5. Delivery and Collection

  • We offer local delivery services within specified areas. Delivery fees may apply depending on the location.
  • Fleur Bar is not responsible for delays caused by external factors such as weather, traffic, or other unforeseen circumstances.
  • It is the customer’s responsibility to provide accurate delivery details. We will not be liable for failed deliveries due to incorrect or incomplete information.


6. Event Services For event services, a detailed consultation will be conducted to ensure that we meet your requirements. Any changes to the order must be communicated in writing no less than 7 business days before the event.


7. Care and Handling Once the flowers are delivered and set up the customer is responsible for proper care and maintenance. Fleur Bar is not liable for any deterioration due to improper handling, environmental factors, or time.


8. Intellectual Property All content, images, and designs on the Fleur Bar website and associated materials are the property of Fleur Bar. You may not reproduce, copy, or redistribute any material from our website without express written consent.


9. Limitation of Liability Fleur Bar is not responsible for any indirect, incidental, or consequential damages related to the use of our services or products. Our liability is limited to the total amount of the order placed.


10. Changes to Terms Fleur Bar reserves the right to modify or replace these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.


11. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of the state of New York. Any disputes will be handled in the appropriate courts of New York.


12. Contact Us If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: fleurbarny@gmail.com

By using our services, you acknowledge that you have read and agree to these Terms and Conditions.

Return and Refund Policy

1. Order Cancellation

  • Orders can be canceled up to 14 days before the delivery or event date for a full deposit refund. 
  • Cancellations made after the 14 days  will forfeit the deposit and will not be eligible for a refund.

2. Modifications

  • Any modifications to your order must be made at least 7 days before the event. Changes may be subject to price adjustments.

3. Refunds

  • We take great pride in the quality of our products. If your order does not meet your expectations due to a mistake on our part, please contact us within 24 hours of receiving your order, and we will work with you to rectify the situation.

4. Non-Refundable Items

  • Due to the perishable nature of flowers all sales are final once the order has been delivered and accepted. We cannot accept returns on any products.

5. Contact Us

  • For cancellations, modifications, or refund requests, please contact us at fleurbarny@gmail.com 

Copyright © 2024 Fleur Bar - All Rights Reserved.

  • Terms and Conditions

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